Doing Business with Us
General Release
The Parks & Recreation Department will require you to acknowledge a general release prior to processing registrations through either RecExpress service. For all other methods of registration a signature in the General Release section of the registration form will be required. Please complete this portion of your registration form to avoid delays in processing your registration.
Payments
All registrations must be accompanied by a payment.
Waiting List Option
If a program is full you have the option of going on a waiting list for that program. When an opening occurs, registration staff will call you to reconfirm your interest in that program. From the time of that call you will have 48 hours to confirm your spot by paying for the program. (This can be done through RecExpress.) After 48 hours the opening will be offered to the next person on the waitlist.
Refunds
Should you require a refund please contact either the program supervisor or registration staff for assistance. Please note: Parks & Recreation Department refund procedures vary depending on the specific activity. Generally, after a program has commenced the refund is prorated to the day the request is received. Some activities and services are excluded from the general refund process.
NSF CHEQUES will be charged a $30.00 administrative fee.
Proof of Residency
When setting up your client account, you may be asked to provide proof of residency. Verification of residency is part of the process as your residency detemines your program fees and registration access dates. The Parks & Recreation Department reserves the right to request proof of residency.
Non-Residents
Non resident registration dates start 14 days after each release of our Live & Play Guide. All non-resident program fees are $8.00 (plus GST where applicable) more than the published Resident Program Fee. Non-residents can use RecExpress for all their registration needs.
GST
The Goods and Services Tax (GST) is applicable on programs where the majority of participants are over 14 years of age. GST, where applicable, is included in the published fee.
GST Business Number: 122009467RT0001
OOPS! Cancelled Courses
We cancelled it because we didn't know you wanted it! Sometimes excellent programs are cancelled because too many people waited until the last minute to register. Please increase your choices by registering early.
For further information about registering for programs e-mail us.