Accessible Services at the City of Burlington

PARKS AND RECREATION

Parks and Recreation offers a number of programs for people with disabilities. All programs welcome those of any ability level. A volunteer or staff may be available to provide 1-on-1 assistance.

TRANSIT

Burlington Transit operates a growing number of low floor buses on regularly scheduled routes throughout the city. These buses are fully accessible for people who use wheelchairs, walkers or scooters. Accessible transit buses are also useful for passengers who have difficulty climbing stairs on high floor buses.

For times when a low floor bus is available on your route, please refer to the Route Map and Schedules.

Handi-Van Services

Handi-Van is a door-to-door service for passengers with disabilities who have completed an application form and have been approved by the Handi-Van Eligibility Certification Sub-Committee. More information about the Handi-Van service can be found on the Handi-Van page.

PARKING SERVICES

Vehicles displaying an Ontario Accessible Parking Permit may park at all Municipal locations without having to pay the required standard parking fees, for the maximum time allowed. These locations include:

• the Waterfront Parking Garage
• all surface lots
• on-street parking meter spaces 

A valid Ontario Accessible Parking Permit must be clearly visible. Parking By-law 87-2007, as amended.

The City of Burlington Interactive Map provides information about the location of accessible parking spaces in the downtown core. Simply select the “Identify” button on the right hand menu then click on the “green P” for parking lot information, including the number of accessible spaces provided.

ACCESSIBLE COMMUNICATION

Our Council Chambers at City Hall is equipped with a wide area FM transmitter which automatically changes FM users’ personal receivers to the frequency used in the Chambers.Citizens attending meetings in Council Chambers who don’t have personal receivers can request to use a receiver available through the City.

Closed captioned broadcasts of City Council Meetings

The city now provides live, closed-captioned broadcasts of city council meetings. Captioning provides benefits to all Burlington residents, especially to those who have a hearing loss. Closed captioning is available on TVCogeco and archived at meeting webcasts online

Web Casting

Burlington residents can now watch Community Services and select Budget and Corporate Services committee meetings via video stream. You can view the City’s webcasts on our website.

ACCESSIBLE DESIGN GUIDELINES

City of Burlington Accessibility Design Guidelines

Created by the Burlington Accessibility Advisory Committee in 2003 for use by architects, designers, builders, contactors and others to ensure that new buildings or renovations to existing facilities are accessible. Copies are available at City Hall or can be downloaded here.

ACCESSIBILITY PLAN

The City of Burlington 2008-2010 Accessibility Plan provides a comprehensive framework for the prevention and removal of barriers to accessibility through long-term strategic and financial planning. The plan is available in Rich Text and PDF formats.

ACCESSIBILITY SURVEY

While there has been steady progress and many positive changes to increase accessibility in our community there remains room for continued improvement.

Therefore, the City of Burlington and the Burlington Accessibility Advisory Committee (BAAC), a group of volunteers committed to identify, removing and preventing barriers to people with disabilities, is asking you to help identify these barriers and recommend improvements by filling out this quick two-minute survey.

For more information or to request a document in alternative format, please contact:

Judi Lytle
Accessibility Coordinator
tel: 905-335-7600 ext. 7865
fax: 905-335-7881
lytlej@burlington.ca

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