In 2010 the City of Burlington established an e-Government Policy to guide how services and information will be provided to the public electronically in order to conduct business and achieve the performance goals of the City. This policy was critical to the development of an e-Government Strategy.
The objective of the e-Government Strategy was to develop a list of prioritized e-Government services that would:
- enhance citizen engagement
- enhance service delivery to citizens
- improve efficiency, convenience, and accessibility to city services
- provide quicker access to a wider array of information
- help advance the goals of City’s Strategic Plan
- be sustainable
Approval of the policy represented the first stage of the project. The City has recently completed the second stage of the project which resulted in the development of a comprehensive e-Government Strategy. Public and staff consultation and subsequent evaluation of proposed e-Government service options were critical inputs during this stage. The e-Government strategic report (e-Government Strategy: Towards a Digital City) was approved by Council on December 19, 2011. The budget to support the initial implementation of the strategy was approved by Council in March following the 2012 capital and current budget deliberation process.
The third and most complex stage is implementation of this Strategy. Staff are presently working to develop a comprehensive multi-year program to achieve the e-Government strategic deliverables. The program will be supported by an effective and clear governance model, and establish appropriate performance measures to ensure that the City can evaluate and monitor the success of this important initiative. Further updates on the program will be provided in the summer of 2012.
For more information on the e-Government project, please contact us.