Customer Service

Customer Service - Responsive, Welcoming, Professional

 


 

View our Customer First Service Strategy booklet [PDF] to learn more.

 

Contact us: cob@burlington.ca

Vision

Burlington - a city where an engaged and innovative workforce delivers excellent customer service.

Mission

To deliver welcoming, professional and responsive service.

Scope

The collaborative efforts of staff and efficient handling of customer inquiries, issues and responses is fundamental to customer satisfaction. Our customers include:

  • Residents
  • Business/industry
  • Community organizations
  • Elected officials and other levels of government
  • City staff
  • Public sector agencies
  • Visitors
  • Taxpayers

Principles

Excellence

We will continuously strive for excellence.

Accountability

We will be accountable to our customers.

Continuous Improvement

We will always look for ways to improve the customer experience.

Inviting

We will provide welcoming and accessible services.

Collaboration

We will work with partners towards providing a seamless customer experience.

Convenience

We will ensure services and information are available and convenient.

Empowerment

We will empower city staff to provide customer first service.

Choice

We will provide options to enable customers to tailor their experience.

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