View our Customer First Service Strategy booklet [PDF] to learn more.
Contact us: firstname.lastname@example.org
Burlington - a city where an engaged and innovative workforce delivers excellent customer service.
To deliver welcoming, professional and responsive service.
The collaborative efforts of staff and efficient handling of customer inquiries, issues and responses is fundamental to customer satisfaction. Our customers include:
- Community organizations
- Elected officials and other levels of government
- City staff
- Public sector agencies
We will continuously strive for excellence.
We will be accountable to our customers.
We will always look for ways to improve the customer experience.
We will provide welcoming and accessible services.
We will work with partners towards providing a seamless customer experience.
We will ensure services and information are available and convenient.
We will empower city staff to provide customer first service.
We will provide options to enable customers to tailor their experience.